16 Dec Creating innovative customer experiences
It is not the first time you make use of a facility, such as a restroom, where you have the option of rating your customer experience. For us, things get complicated when as an M&E consultancy, we would have been responsible for the design of services such as extraction, and we wonder what part we would have played in guaranteeing nothing short of an excellent experience.
At Sammut & Associates, we are aware that it can be daunting for people – whether individuals or business owners – to shuttle from one entity to another, and to have to consult a number of professionals in the same field, in order to tick all the boxes in the checklist. Because of the technical nature of the products that we offer, it can also sound rather confusing.
It is exactly for this reason that we are pleased to be working on simple yet complete guides to some of the most common products we offer, enabling your journey, and transforming your customer experience from hassle-free, to one to remember, and hopefully, repeat with us!